Shipping policy

Shipping Policy

Last updated: 4 September 2026

At Stuff-N-Things, we aim to make ordering simple and keep you informed about the delivery of your purchases.

1. Order Processing

Orders are normally processed after payment has been successfully received.

Processing times can vary depending on the product and fulfilment location. The estimated processing and delivery information shown on the relevant product page or at checkout will apply to your order.

During busy periods, promotional events or periods of unusually high demand, processing may take longer than usual.

2. Delivery Times

Estimated delivery times are provided on the relevant product page or during checkout where available.

Delivery times are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the product, fulfilment location, courier, postal service and destination.

Some products may be dispatched separately and may therefore arrive in separate deliveries.

If products from the same order are fulfilled from different locations, you may receive more than one parcel.

3. Shipping Charges

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Where free delivery is offered, this will be clearly stated at checkout or on the relevant product page.

4. Tracking

Where tracking is available, tracking information may be provided once your order has been dispatched.

Please allow some time for tracking information to become active after the parcel has entered the delivery network.

If tracking information shows that your parcel has been delivered but you cannot locate it, please contact us so that we can investigate with the relevant delivery provider where appropriate.

5. Delivery Address

Please ensure that your delivery address is complete and accurate when placing your order.

We cannot guarantee delivery where an order has been sent to an incorrect or incomplete address supplied by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed once an order has entered processing or been dispatched.

6. Delayed Deliveries

Occasionally, deliveries may be delayed due to circumstances outside our reasonable control, including:

Courier or postal delays
Severe weather
Customs processing
Public holidays
Strikes or industrial action
High demand
Transport disruption
Incorrect or incomplete delivery information
Other unforeseen circumstances

If your order appears to be significantly delayed, please contact us and we will investigate where possible.

Nothing in this policy removes or limits your statutory consumer rights regarding delivery.

7. International Shipping

Where international delivery is available, delivery times and shipping charges may vary depending on the destination.

International orders may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.

Where applicable, these charges may be payable by the customer.

Customers ordering internationally are responsible for ensuring that the products they order can legally be imported into their destination country.

8. Multiple Shipments

Because Stuff-N-Things offers products supplied and fulfilled through different fulfilment arrangements, items in the same order may occasionally be dispatched separately.

You may therefore receive multiple parcels and separate tracking information for a single order.

You will not be charged an additional delivery fee simply because an order is split into multiple shipments, unless an additional charge was clearly agreed during checkout.

9. Lost or Missing Parcels

If your order has not arrived within the applicable estimated delivery timeframe, please contact us.

We may ask you to confirm your delivery address and provide any information reasonably required to investigate the shipment.

Where appropriate, we will contact the relevant delivery provider or fulfilment partner to investigate the missing parcel.

Your statutory consumer rights remain unaffected.

10. Damaged Parcels

If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.

Where possible, retain the packaging and take photographs of the damage, as these may help us investigate the issue with the delivery provider or fulfilment partner.

If the goods themselves are damaged or defective, your statutory consumer rights apply.

11. Delivery Responsibility

We will take reasonable steps to ensure that orders are processed and dispatched appropriately.

However, once an order has been dispatched, delivery may be affected by third-party delivery providers and circumstances outside our reasonable control.

Nothing in this policy excludes or limits any liability or consumer rights that cannot legally be excluded or limited.